Refund policy

Returns

We accept returns of eligible physical products within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all original tags attached.

To request a return, use the return option available from your order status page or customer account. Once your request has been reviewed and approved, you’ll receive return instructions.

Items returned without an approved return request may not be accepted.

Return Shipping

For eligible U.S. returns, a $9.99 return shipping fee will be deducted from your refund.

International customers are responsible for arranging and paying for return shipping on eligible returns.

Return shipping fees do not apply where an item is damaged, defective, incorrect, or where applicable consumer law requires otherwise.

We do not charge restocking fees.

If you need help with a return, contact hello@kapcreativestudios.com.

Digital Products

Digital products, including downloadable sewing patterns, digital files, and digital video content, are final sale and are not eligible for returns or refunds once delivered or accessed.

If you have trouble accessing your purchase or believe you received an incorrect or defective file, contact hello@kapcreativestudios.com and we’ll help resolve the issue.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact hello@kapcreativestudios.com as soon as possible so we can evaluate the issue and make it right.

Final Sale

Items clearly marked Final Sale at the time of purchase are not eligible for change-of-mind returns.

Digital products are final sale as outlined above.

Exchanges

Eligible physical products may be exchanged within 30 days of delivery, subject to product and size availability.

Because quantities may be limited, we cannot guarantee that a replacement size or item will be available.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item, or otherwise required by applicable law.

If more than 15 business days have passed since your refund was approved, contact hello@kapcreativestudios.com.

Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

For customers outside the United States, additional consumer rights may apply to faulty, defective, unsafe, or misdescribed products regardless of the return terms above.