Shipping policy

Shipping Destinations

KAP Creative Studios currently ships physical products within the United States and to select international destinations, including:

• Australia

• New Zealand

Available shipping destinations are shown at checkout and may change from time to time. If your country is not available at checkout, we are not currently able to ship there.

Shipping Rates

Shipping rates are displayed at checkout before your order is completed.

International customers may be responsible for additional duties, taxes, customs charges, or import fees imposed by their destination country. These charges are the responsibility of the customer unless expressly collected at checkout.

Order Processing & Delivery

Orders are processed after payment has been successfully completed.

Estimated delivery dates and transit times are provided for convenience and are not guaranteed. Delays may occur due to shipping carriers, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Tracking information will be sent to the email address associated with your order once your shipment is on its way.

Preorders & Presales

Products offered for preorder or presale may include an estimated shipping or release date on the product page.

These dates are estimates and may change. If a significant delay occurs, we will provide notice and any cancellation or refund options required by applicable law.

Orders containing preorder items may be held until the preorder item is available unless otherwise stated.

International Orders

International shipments may be subject to customs inspection and processing, which can affect delivery times.

Customers are responsible for any applicable duties, taxes, customs fees, brokerage fees, or other import charges not collected at checkout.

KAP Creative Studios is not responsible for delays caused by customs authorities.

Shipping Addresses

Please review your shipping address carefully before placing your order.

If you notice an error, contact hello@kapcreativestudios.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Damaged or Undelivered Orders

If your order arrives damaged, appears to be lost in transit, or has not been delivered as expected, contact hello@kapcreativestudios.com so we can review the shipment and assist with an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable consumer protection law.

Digital Products

Digital products, including sewing patterns, downloadable files, and digital video content, are delivered electronically and do not require shipping.

Delivery and refund terms for digital products are outlined in our Refund Policy.

Returns

Return shipping, exchanges, and refund eligibility are governed by our Refund Policy.

Questions

For shipping questions, contact:

KAP Creative Studios LLC
hello@kapcreativestudios.com